Information which cannot be identified with names or addresses can still be released. All accounts have been marked as private as of June 2021. Effective June 18, 2021, City utility customers who wish “opt in” for release of other account information such as water consumption, late payments or water cutoff history must complete an online form and submit proof of identity at the Utility Billing customer service windows at Allen City Hall.įor those who wish to keep their account information private, no action is required. The state of Texas prohibits the release of any utility account information without a customer’s specific written permission. Account information and Public Records Requests Customers can enroll, update or cancel an automatic bank draft by using the online Citizen Self Service portal. Residents continue to receive a monthly statement showing current charges. Because payment is automatic, there are no late fees or postage costs. The amount owed is withdrawn automatically from a checking or savings account. Residents can pay utility bills through easy and convenient automatic bank draft. Our team is here to help! Call 214.509.4560 to speak to a Customer Service Representative or email us with your questions. Pay in Person: Customers can pay in person at the Customer Service windows at Allen City Hall, first floor.Please include the payment stub found at the bottom of your bill. Pay by Mail: You can mail your check or money order to City of Allen Utility Billing, P.O.Drive-Thru Payments: If you are paying by check or money order, you may drop your payment in the Utility Billing drop box located at Allen City Hall (305 Century Parkway) near the front flagpole. If you haven’t used this service before, please follow these instructions (PDF) to create a new account. Pay Online: You can pay your bills online using the Citizen Self-Service portal.Pay for your water, sewer and trash/recycling service using one of our convenient options.
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